PlateClock

Support

A real person reads this address.

support@plateclock.app

If something went wrong mid-cook, tell us what the app said and what the food was doing. That is usually enough to find it.

How it works

You set the time you want to eat. You add dishes. PlateClock works backward from the serve time and lays every step out on one timeline, so the things that take longest start first and everything lands hot at the same moment.

It plans around your actual kitchen — how many burners and ovens you have, and how many people are cooking — because that is what decides whether two dishes can be hot at once. Change any of it in Settings.

Common questions

Two dishes want the oven at different temperatures.

PlateClock will not quietly pick one. It shows you the clash and the ways out — move one dish, hold the other, or accept a compromise temperature — and tells you what each choice costs before you take it.

A step took longer than it said.

Tell it so. Everything downstream is re-planned around the time you actually finished, and the app shows you what moved. If the meal can no longer land on time, it says that too rather than pretending.

Does it work without a signal?

Yes. The whole cooking flow runs on the device — the plan, the timers, the re-planning and the step reminders. A connection is only needed to sign in, to sync saved meals, and to pick up new dishes in the built-in library. Nothing in a cook ever waits on a request.

The timers were wrong after my phone locked.

They should not be: PlateClock stores the clock time each step ends at, not a countdown, so it reads the right number again the moment you come back, however long the app was asleep. If you saw otherwise, please tell us what happened — that one matters.

I did not get a step reminder.

Check that notifications are allowed for PlateClock in your phone's Settings, and that it is not in a focus or silent mode that holds them back. Settings in the app shows how many reminders are currently armed, which is the quickest way to tell whether the problem is the app or the phone.

What is free, and what is not?

Planning a meal of up to two dishes is free and always will be, with no account needed. PlateClock Plus adds unlimited dishes, saved meals that follow you between devices, and your own dish recipes.

How do I cancel?

If you subscribed on iPhone, through Settings → your name → Subscriptions. On Android, through the Play Store → Subscriptions. On the web, from Settings inside PlateClock. You keep Plus until the period you have paid for runs out.

How do I delete my account?

Settings → Delete account. It removes your saved meals, your own dishes and your account record from our servers straight away. See Privacy for the rest.